I currently live in the Netherlands but am originally from Australia, and still have Australian bank accounts with ING Australia.

Earlier this year, I received a notification about their “KYC” Know Your Customer Check:

This can currently be accessed via this link, and including screenshots below if it no longer works:

https://www.ing.com.au/help-and-support/tips-hints-guides/kyc.html

This is their list of acceptable document certifiers: https://www.ing.com.au/faq-result.html?faqid=7320

I do understand the need to verify customers currently living overseas. This seems quite extensive though.

It took me quite a lot of back and forward with them to finalise but it’s now done.

Has anyone else dealt with this situation?